Get instant answers to the most common questions about SPC flooring, installation, and our services.
What makes SPC flooring different from LVT or laminate?
SPC (Stone Plastic Composite) flooring features a rigid core made from limestone and PVC, making it 100% waterproof and more dimensionally stable than LVT. Unlike laminate, SPC won't swell or warp when exposed to moisture, making it ideal for wet areas like kitchens and bathrooms.
How long does SPC flooring typically last?
High-quality SPC flooring can last 20-25 years in residential applications and 15-20 years in commercial settings. The durability depends on the wear layer thickness, with our premium options featuring 0.5-0.7mm wear layers for maximum longevity.
Can SPC flooring be installed over existing floors?
Yes, SPC flooring can be installed over most existing hard surfaces including ceramic tile, concrete, and existing vinyl, provided the subfloor is level, clean, and structurally sound. This saves time and money on demolition costs.
Is SPC flooring suitable for commercial high-traffic areas?
Absolutely. Our commercial-grade SPC flooring with 0.5mm+ wear layers is specifically designed for high-traffic areas. It's used in retail stores, offices, hotels, and healthcare facilities worldwide, offering superior durability and easy maintenance.
What's your minimum order quantity for custom designs?
Our minimum order for custom designs is 3,000 m². This allows us to maintain cost efficiency while providing you with unique patterns, colors, and specifications tailored to your project requirements.
How do you ensure consistent quality across large orders?
We maintain ISO 9001:2015 certification and conduct over 15 quality tests throughout production. Each batch is tracked with unique identifiers, and we use synchronized manufacturing processes to ensure color and pattern consistency across your entire order.
What warranty coverage do you provide?
We offer comprehensive warranties ranging from 15-25 years depending on the product tier. Coverage includes wear-through protection, staining resistance, and manufacturing defects. Commercial applications receive specific warranty terms based on expected traffic levels.
Do you provide installation support and training?
Yes, we offer comprehensive installation guidelines, video tutorials, and on-site training programs. Our technical team can provide remote support during installation, and we have certified installer networks in major markets.
How is pricing determined for different project sizes?
Pricing is based on volume, specifications, and customization requirements. Standard products start at $8.50/m², while premium and custom options range up to $16.50/m². Larger volumes receive preferential pricing, and we offer flexible payment terms for qualified buyers.
What's the typical lead time from order to delivery?
Standard products ship within 15-20 days of order confirmation. Custom designs require 25-30 days production time. Shipping adds 15-30 days for sea freight or 5-7 days for air freight, depending on destination and urgency requirements.
Still have questions? Our technical experts are ready to provide personalized answers for your specific project.
